About the Role
We are looking for a Customer Service Representative (f/m/d) to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.
This role will be located at our facility in Barcelona, Spain.
Responsibilities
- Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
- Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
- Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
- Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service
Required Qualifications
- Proven Customer Service experience in an international environment
- Proactive problem solver with flexibility and the ability to multi task
- High attention to detail, as well as excellent organizational skills and time managerial skills
- Ability to manage, organize and prioritize own workload
- Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Fluent in German and English, plus one other European language would be a plus
What We Offer
Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
