About the Role
We are looking for a Complaint Clinical Specialist who will be a part of the Office of Medical Affairs.
This is a remote position, and you can work from home in most locations within the United States.
Responsibilities
- Review, interpret, and summarize complaint‑related medical records to ensure accuracy and clinical relevance
- Construct clear, clinically accurate comprehensive summaries for complaints and other medical review requests
- Participate as a clinical stakeholder in cross‑functional complaint investigations and the closeout process and engage effectively with individuals across diverse roles and functions.
- Provide medical judgment to assist in select regulatory, clinical investigation, compliance, or legal matters.
- Ensure appropriate clinical coding and documentation per applicable regulatory guidelines
- Establishing functional expertise and serving as subject-matter expert for post market safety processes
Required Qualifications
- Licensed or certified medical professional (e.g., RN, MD, PA, NP, or equivalent)
- Minimum 1 year of experience with cardiovascular or general surgical patient care
- Medical or scientific writing experience
- Legal nurse consultant training or relevant legal‑medical experience
- Demonstrated experience reviewing, interpreting, and summarizing medical records
- Strong verbal and written communication skills
- Ability to work independently and collaboratively within cross‑functional teams
- Strong organizational skills with flexibility and attention to detail
- High level of self‑motivation and ability to manage competing priorities
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Ability to travel up to 10%
Desired Qualifications
- Experience in vascular or cardiac interventional therapies
- Familiarity with IMDRF coding
- Minimum 1 year of experience in medical device complaint handling, product surveillance, or related safety processes
This position offers a remote work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.
*Note: In the United States, restrictions exist for remote work from Alaska, Hawaii and Rhode Island.
What We Offer
Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.
