About the Role
We are looking for a Customer Service Representative (f/m/d) to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.
This is a temporary position for 6 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.
Responsibilities
Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service
Required Qualifications
Proven Customer Service experience in an international environment.
Proactive problem solver with flexibility and the ability to multi task.
High attention to detail, as well as excellent organizational skills and time managerial skills.
Ability to manage, organize and prioritize own workload
Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
Open communication, resilient and impact aware.
Flexibility to work in different teams, depending upon business needs.
Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
Fluent in English and Swedish. Another European language would be a plus
