About the Role
We are looking for an experienced Customer Service Associate (f/m/d) to join our Sales Operations Team who will help grow the business by supporting customers. In this role, you will play a pivotal part in our organization, ensuring our key and strategic customers in the Aerospace & Defence market receive exceptional service and support.
This position will be located at our facility in Dundee, UK with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.
Responsibilities
- Demonstrate outstanding customer service skills to enhance customer experience and satisfaction
- Actively partner with account and business teams, serving as a liaison between internal departments and customers
- Respond to customer inquiries promptly and professionally via phone and email
- Create and provide quotations to customers based on account classification and service level agreements
- Process orders efficiently and accurately through order processing software
- Work closely with internal teams to manage order status and changes, maintaining clear communication channels
- Maintain and update data in customer portals, ERP and CRM system records
- Manage customer complaints effectively, providing timely resolutions to customers
- Run reports and support audits to ensure accuracy and compliance
Required Qualifications
- Bachelor’s Degree or Equivalent Work Experience in a business discipline or related field
- Minimum 3 years of proven customer support experience in a manufacturing company
- Excellent problem-solving and decision-making skills with a strong work ethic
- Strong attention to detail and ability to manage multiple priorities
- Proficiency with MS Office Suite and ability to learn new technology and navigate various software applications
- Capacity to set priorities, work independently, and manage time effectively
- Very good command of English, additional European language capabilities are a plus
- Exhibiting professional behavior and contributing to a healthy team environment
- Ability to travel 5%
Desired Qualifications
- Familiarity with SAP, SalesForce or Oracle JDE is a plus
- Experience in the aerospace & defence industry is advantageous
Hybrid Working Arrangements are permitted with appropriate approval and compliance with Gore’s policy.
What We Offer
Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
