About the Role
We are looking for an Online Education Program Manager / Learning Management System (LMS) Administrator to join our team. In this role, you will manage and optimize the day-to-day operations, governance, and performance of the learning management system to enable high-quality learning delivery. You will partner closely with the Global Online Education Strategist and cross-functional Commercial teams to translate online education strategy into effective execution. You will support both customer (healthcare professional) and internal Field Sales Associate learning experiences within a unified platform. This role requires strong technical expertise, program management discipline, and cross-functional coordination to ensure scalable and efficient online education operations.
Responsibilities
- Execute and support scalable online education programs within the LMS to support both customer and Associate learning experiences
- Manage and optimize day-to-day LMS operations, including user access, course structures, and system configurations
- Implement and maintain governance standards, naming conventions, and quality controls to ensure consistency and reliability across learning programs
- Partner with key Commercial teams to translate education strategies into effective system execution
- Support and deliver end-to-end content operations, including intake, prioritization, build, launch, and maintenance of learning assets
- Analyze and report on learning data and system performance to identify trends and drive continuous improvement
- Troubleshoot and resolve system and user issues, ensuring a high-quality and seamless learner experience
- Develop and manage workflows and processes that enable efficient, scalable program delivery across stakeholders
- Influence and facilitate continuous improvement initiatives that enhance system performance, learner engagement, and operational effectiveness
Required Qualifications
- 3+ years of experience in LMS administration and online education program management
- Experience administering and optimizing LMS platforms (e.g., Cornerstone, Docebo, SuccessFactors) to deliver scalable, high-quality learning
- Strong knowledge of online learning standards and content delivery frameworks (e.g., SCORM, xAPI) and managing LMS content operations
- Experience configuring LMS systems and resolving user/system issues using data insights to drive continuous improvement
- Strong program and project management skills, including workflow design and optimization for scalable execution
- Ability to manage multiple priorities, stakeholders, and cross-functional partnerships
- Experience supporting commercial, marketing, and/or medical education programs
Desired Qualifications
- Bachelor’s degree in Instructional Design, Learning Technologies, Business, or related field; advanced degree or relevant certifications (e.g., learning and development, project management) preferred
- Experience operating within regulated environments and complex learning ecosystems, including system integrations, global or multi-region programs, and training compliance practices
- Strong systems thinking, data fluency, and cross-functional collaboration skills, with demonstrated ability to optimize processes, reporting, and continuous improvement within an LMS
What We Offer
Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.
