About the Role

We are looking for a Customer Quality Engineer with customer-facing experience to join our team. In this role, you will ensure close partnership with customers by identifying risks during contract review, initiating cross-functional cooperation for product planning, completing root cause analysis as required and identifying risks and closing gaps in order to meet Customer Requirements.

You will be joining a dynamic team working with customers from the aerospace and defence industries.

This position will be located at our Gore Pleinfeld facility in Bavaria, Germany, with the possibility of a hybrid work arrangement, depending upon the responsibilities of the role and business needs.

Responsibilities

• Manage Contract Review to ensure alignment/agreement with Strategic and certain Key Customers
• Ensure process discipline in engineering projects through customer collaboration
• Ensure Requirements are understood and managed by internal functions
• Escalate common industry gaps within the Quality team
• Lead / Support Customer Visits / Audits
• Execute Customer Purchase Order Requirement Review
• Respond to Questionnaires/Surveys, supporting process development and standard responses
• Manage Customer Concern and corrective action communication
• Facilitate Customer Notification and Change Management activities
• Represent Gore’s Brand Promise broadly (while keeping the customer's perspective central) to enable an exceptional Customer Experience

Required Qualifications

• Bachelor’s degree in Engineering or Science or a comparable technical degree
• A minimum of 5 years working experience, preferred in a quality engineering role in the aerospace industry
• Demonstrated experience to interact effectively and influence all functions of an organization 
• Excellent communication skills externally
• Proven ability to manage multiple projects and requests while meeting the stakeholder needs
• Ability to interpret Customer and Industry Requirements
• Appreciation for cultural differences with a demonstrated ability to work effectively across multiple cultures, languages, and countries
• Willing to travel up to 10% and flexibility to meet customer needs

Desired Qualifications

• Good working knowledge of aerospace quality standards (AS9100 and AS9145)
• Initial experience using quality tools, especially APQP (Advanced Product Quality Planning) practices
• Ability to present a clear argument based on facts to leadership in order to influence a decision